Provider
We Don't Just Deliver.
We Own Operations.
As your Managed Service Provider, UNO Digitek takes full operational responsibility — from infrastructure uptime to security compliance — so your team can focus on business growth.
MSP means operational ownership — not just delivery. We stay accountable after go-live, every day.
Four Pillars of Managed Service
Comprehensive coverage across the full cloud operations lifecycle — so nothing falls through the cracks.
Cloud Monitoring & Operations
Round-the-clock visibility and management of your cloud environment so issues are resolved before they impact your business.
- ✓24/7 infrastructure monitoring & alerting
- ✓Incident detection, triage & resolution
- ✓Performance optimisation & capacity planning
- ✓SLA-backed uptime commitments
- ✓Monthly operational health reports
Cloud Cost Optimisation
We take ownership of your cloud spend — eliminating waste, right-sizing resources, and ensuring every dollar delivers value.
- ✓FinOps framework implementation
- ✓Reserved instance & savings plan management
- ✓Idle resource detection & clean-up
- ✓Budget alerts & spend forecasting
- ✓Chargeback & cost allocation reporting
Security & Compliance Management
Ongoing security posture management to keep your cloud environment hardened, compliant, and audit-ready at all times.
- ✓Continuous security posture assessment
- ✓Vulnerability scanning & patch management
- ✓Identity & access governance (IAM)
- ✓Compliance monitoring (ISO 27001, PDPA, OJK)
- ✓Security incident response & forensics
Managed Migration & Onboarding
We handle the full migration lifecycle — from assessment to go-live — with full operational responsibility throughout.
- ✓Cloud readiness assessment & migration plan
- ✓Workload migration & cutover management
- ✓Post-migration stabilisation & tuning
- ✓Team onboarding & knowledge transfer
- ✓Hypercare support for 30/60/90 days post-launch
Proactive, Not Reactive
We monitor and prevent issues before they impact your operations.
SLA-Backed Commitments
Defined response times, uptime guarantees, and measurable outcomes.
Single Point of Accountability
One partner responsible for the full technology stack — no finger-pointing.
Talk to Our MSP Team
Ready to move from reactive IT to proactive managed operations? Let's scope your MSP engagement.
CONTACT OUR MSP TEAM